IT Asset Specialist

What You’ll Do

Asset Management

• Track all on-site assets, including inbound and outbound shipments; maintain accurate records within inventory systems.
• Maintain accurate records within inventory systems. Contribute to systems, tooling, reporting insights or improve processes
• Document full asset lifecycle (procurement → deployment → disposal) and own data integrity for asset records and system usage.
• Conduct regular audits across multiple tracking systems; identify and implement process and reporting improvements.
• Solve ambiguous/non-routine problems independently, escalating when necessary; drive root-cause fixes and follow-up actions.
• Oversee maintenance, upgrades, decommissioning, and disposal with procedural compliance.
• Create and maintain documentation for asset processes and procedures

Parts & Inventory Administration

• Manage parts inventory (scan items in/out of parts lockers), perform routine audits, and run inventory usage reports.
• Collaborate with internal teams to maintain appropriate stock levels
• Coordinate RMAs with vendors and manage escalations to resolution.
• Act as go-to expert/mentor for Asset related issues at location

Shipping & Receiving

• Prepare sites for incoming shipments, inspect inbound packages, and log into inventory systems with accuracy.
• Package and coordinate outbound shipments with delivery partners; maintain detailed shipping records and ensure successful deliveries.
• Process and securely store incoming hardware with ownership of chain-of-custody documentation.

Access & Vendor Coordination

• Manage physical and system access via internal data center portals
• Approve vendor and third-party access requests
• Coordinate with on-site vendors to ensure project completion
• Handle RMA escalations and communicate with Operations teams

Collaboration

• Partner closely with the IT Asset Manager, Data Center Technicians, and Site Manager to align on company-wide asset standards.
• Ensure alignment with company-wide asset management standards and processes

What We’re Looking For

Required Qualifications

• Able to lift 50 lbs.
• Exceptional organizational skills and strong attention to detail
• Experience using spreadsheets (Excel or Google Sheets) and familiarity with database systems.
• Experience with ticketing systems and able to resolve ambiguous issues independently.
• Exposure to technical environments (IT, data centers) with Basic understanding of IT hardware and infrastructure
• Basic  IT hardware component knowledge and strong communication skills in a technical environment.
• Demonstrate ownership mindset for data integrity, system usage, and process.
• Ability to travel for work at other locations.

Nice to Have

• Familiarity with Jira ticketing system
• Familiarity with Asset Panda
• Familiarity with making Standard Operating Procedures (SOP)
• Familiarity with 3 Part RMA Process.

Work Environment

• Full-time, on-site role (Monday–Friday) Day shift
• Occasional need for travel for Projects at other locations.
• Assigned to a specific data center location
• Reports directly to an IT Asset Manager with cross-functional collaboration on-site