The Opportunity
We are looking for a motivated and detail-oriented IT Support Specialist I to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day-to-day technical operations across the organization. You’ll play a key role in supporting end-users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands-on experience in a fast-paced, team-oriented environment.

What you’ll do

Provide first-level technical support for hardware, software, and network-related issues.
Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices.
Support end-users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint.
Assist in setting up new employee workstations, accounts, and devices.
Maintain accurate asset inventory of IT equipment and software licenses.
Perform routine system maintenance, software updates, and troubleshooting.
Document support activities, technical solutions, and standard procedures.
Escalate more complex technical problems to senior technicians or system administrators.
Collaborate with other IT staff to improve support processes and user experience.

Who you are

Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred)
Basic knowledge of Windows operating systems and computer hardware (preferred)
Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred)
Strong problem-solving abilities and attention to detail (preferred)
Excellent communication and customer service skills (preferred)
Able to work independently and as part of a team (preferred)
A+ Certification or similar IT credential (preferred)
Experience with ticketing or helpdesk systems (preferred)

Benefits

Health benefits
401K
Long-term disability
Life insurance
Paid Leaves

Description