Account Manager (German)

About the Role

This is a hands-on Account Manager position at a fast-scaling AI voice SaaS startup, focused on growing and retaining a portfolio of existing SMB customers. You will serve as the primary point of contact for your accounts, owning expansion revenue and driving measurable impact by helping customers unlock new use cases with an AI-powered phone assistant platform.

What You'll Do

• Manage and nurture a portfolio of customer accounts, acting as a trusted advisor for account health and growth.

• Lead discovery calls, upsell conversations, and product demonstrations to identify expansion opportunities.

• Own expansion revenue targets, including upgrades, add-ons, and renewals, against clear monthly and quarterly quotas.

• Guide customers through onboarding, drive product adoption, and maintain long-term satisfaction.

• Conduct quarterly business reviews and maintain proactive touchpoints to maximize customer success outcomes.

• Gather and share structured market feedback with Customer Success, Product, and Marketing teams.

• Maintain a clean CRM pipeline with accurate forecasts and close cross-functional collaboration.

What We're Looking For

• At least one year of B2B SaaS sales, account management, or customer success experience, ideally from a startup or scale-up environment.

• Demonstrated track record of executing upsells, renewals, or expansion revenue within existing customer accounts.

• Native-level German proficiency with the ability to confidently lead calls, business reviews, and product demonstrations in German.

• Experience managing CRM systems with accurate pipeline forecasting and account planning.

• Genuine enthusiasm for AI and strong product and technology acumen.

• Structured, organized approach to work with a clear ownership mindset and a customer-first mentality.

• Experience working cross-functionally across sales, customer success, product, and marketing teams.

• Prior exposure to AI-powered SaaS products, voice AI, or SMB-focused sales is a plus.

Compensation & Benefits

Salary range: 65,000 to 95,000 EUR annually. Visa sponsorship is not available for this role.

Location

On-site in Vienna, Austria.