Account Manager

About the Role

This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for a phone-based AI assistant platform. You will drive adoption, expansion, and long-term satisfaction while working cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable revenue impact.

What You'll Do

• Serve as the primary point of contact for assigned accounts across the full customer lifecycle.

• Expand customer value by identifying new use cases and upsell opportunities within your portfolio.

• Run regular reviews, discovery sessions, and upsell conversations with existing customers.

• Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.

• Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis.

• Ensure smooth onboarding and ongoing product adoption to maximize retention.

• Collect and relay structured customer and market feedback to Product and GTM teams.

• Maintain a clean CRM, reliable forecasts, and a healthy pipeline.

• Conduct regular touchpoints and quarterly business reviews to proactively drive customer success.

• Collaborate with Customer Success, Product, and Marketing on coordinated account plans.

• Help shape the company's account management and expansion motion as the business scales.

What We're Looking For

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.

• Proven track record driving upsells, renewals, or expansion revenue within existing accounts.

• Strong product and technical understanding with a genuine affinity for AI and ML technologies.

• Native-level German for customer calls, reviews, and demos.

• Structured working style, ownership mindset, and a strong customer-first orientation.

• Experience in a startup or scale-up environment is a plus.

• Comfortable with CRM tools and maintaining disciplined pipeline hygiene.

Compensation & Benefits

OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.

Location

Based on-site in Vienna, Austria, with hybrid work possible.