Consultant, Managed Services

Leadership At Komodo Health

Mavens is a Komodo Health company focused on delivering Salesforce-based solutions that drive workflow and digital engagement across the life sciences industry. The Mavens Managed Services team partners closely with our  customers post initial implementation to support long term success with our solutions. Our managed services team serves as trusted advisors who understand both the evolving technology and the business challenges our customers face.

Managed Services Consultants are the primary long-term partners for our customers, acting as a fully integrated extension of the customer’s IT team. They balance day-to-day administrative support with complex release management, ensuring that applications are functioning properly to support business-critical processes. They play a strategic role in building and maintaining strong customer relationships and continuously seek opportunities to further assist customers with their evolving needs. 

The ideal candidate is a goal-oriented and self-motivated individual who is comfortable working in fast-paced work environments. They demonstrate strong collaboration skills by working effectively across internal teams and with customers to drive shared outcomes. They hold themselves accountable to commitments and follow through with a high degree of ownership. They bring creativity and resourcefulness to problem-solving, finding practical solutions in ambiguous or complex situations. They approach interactions with empathy, fostering trust with both customers and colleagues.

The Opportunity at Mavens

Communications & Project Management

• Lead Stakeholder Engagement: Lead weekly status calls, third-party vendor alignments, and design reviews.
• Manage Project Documentation: Prepare status call content (dashboards, agendas) and manage the RAIL (Rolling Action Item Log) by creating and updating items in real-time.
• Release Planning: Create and maintain release timelines and support customers with release candidate prioritization.
• Governance & Business Planning: Provide technical recommendations and work in collaboration with customers to define a clear roadmap. 
• Internal Collaboration: Maintain clear and proactive communication with internal stakeholders - including practice leads, consultants, developers, architects, and QA - to share customer context, coordinate delivery activities, and surface risks or escalations through the appropriate channels.

Requirements & Build

• Analyze Business Needs: Prepare for and lead requirements gathering sessions.
• Technical Implementation: Assess Level of Effort (LOE) for functional items and complete or delegate build/configuration changes.
• DevOps & Deployment: Manage repositories and promote completed build to higher environments.
• Maintain Documentation: Manage requirements, test cases, functional and technical guides, integration specifications, and other application documentation.

Testing & Quality Assurance

• Validation: Perform System Integration Testing (SIT) and provide guidance/support for User Acceptance Testing (UAT).
• Spot Checks: Validate deployments by checking changes in higher environments.

Ongoing Support & Maintenance

• User & Data Management: Handle user lifecycle (creation, deactivation, permissions) and maintain data integrity (duplicate management, record updates).
• Issue Management: Investigate reported issues, monitor error reports, and triage/escalate problems as needed to ensure resolution.
• Reporting: Create and update reports and perform data extractions/exports for the customer.

Competencies

• Platform Expertise: Strong knack for understanding how applications work and envisioning solutions on the Force.com platform.
• Functional Advisory: Ability to provide "how-to" technical assistance and advise customers on product features and enhancements.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to seamlessly connect and translate between technical and non-technical audiences.
• Documentation Mastery: Experience authoring requirements, system specifications, and application guides.
• Project Management: Understanding of core project management concepts, including timeline management and LOE assessment.
• Industry Knowledge: Life Sciences or Pharmaceutical experience is a significant plus.
• Education & Certification: Bachelor’s degree preferred; Salesforce Certification is required.

Values

If you are wondering if this is the right role for you, ask yourself if you are already a Maven:

• A Maven is open to saying yes and shows good judgment in ambiguity
• A Maven takes accountability and is constantly learning
• A Maven is fearless, resourceful, and scrappy
• A Maven communicates with integrity, empathy, and humility
• A Maven brings energy into the room and gives more than they take
• A Maven in an entrepreneur who creates opportunity and momentum
• A Maven is a craftsman who uses technology to solve business problems
• A Maven makes our customer the hero

 

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