Account Manager

The Opportunity at Komodo Health:

The Account Manager role is responsible for working with the customer to make sure that they renew existing business and grow our footprint by upselling managed services and additional data/products for existing business.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Successfully provided strategic support and guidance, leading to a measurable increase in customer satisfaction scores and an increase in retention/renewal rates
• Fostered a collaborative environment by effectively working with Customer Success and Sales teams, leading to an improved process for managing and expanding accounts
• Developed and maintained strong relationships with buyers and key decision-makers, ensuring regular engagement  and alignment with their needs and objectives

You will accomplish these outcomes through the following responsibilities…

Service/ Support

• Provide strategic support and guidance on key deliverables and customer requests for existing business
• Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
• Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives for the Komodo partnership are met and value/ROI is documented

Value Delivery

• Communicate / evangelize the value delivered and ROI for renewals and existing business
• Prepare for and lead QBRs

Account Growth

• Proactively educate stakeholders on new services and product features in coordination with the AVP
• Ensure organizational support and secure budget for contractual renewal of existing business
• Engage regularly with buyers / key decision makers for existing business
• Develop all renewal/expansion collateral
• Identify other upsell opportunities (additional TAs, additional products, additional data, etc.) and share with AVPs

What you bring to Komodo Health (required):

• 6+ years overall working experience in the biopharma or adjacent health technology industry, with 3+ years in a client-facing role as a consultant or life sciences data/software/service provider
• Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers.
• Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
• Data analysis skills, with a strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
• Impeccable project management skills and the ability to influence without authority
• A track record of consistently meeting or exceeding department goals and/or customer satisfaction, with comfort in providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
• Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
• Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel, including an expert ability to “tell the story” with supporting analysis in a clear and effective manner
• Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making

Additional skills and experience we’ll prioritize (nice to have)…

• Understanding of how consultancies and/or FinServ clients (hedge funds, PE, VC, and other investment management firms) can benefit from Komodo's data within the life science ecosystem
• Experience interacting with, managing, or building with AI agentic workflows

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