Product Manager, Billing

About the role

As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Design, Growth, Trust & Safety, Support, and Finance to build the billing experiences every Claude customer uses, from the first purchase to the monthly invoice:

• We own how customers buy and manage Claude: choosing and changing plans, viewing invoices, tracking usage and spend, and setting spend controls.
• Your work reaches everyone who pays for Claude: individuals upgrading a plan, teams adding seats, developers buying credits, and enterprise admins managing budgets across thousands of users.
• You'll define how Claude should explain a charge, change a plan, or set a spend limit for a customer. You'll also define how admins set spend controls for the agents their teams run.
• You'll own billing experiences that convert well, resist abuse, and let customers resolve billing questions on their own.

Responsibilities

• Deeply understand customers across segments (consumers, developers, teams, and enterprise admins) and where billing friction costs us conversion, trust, or support volume.
• Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion against clarity and long-term customer trust.
• Partner with Trust & Safety to stop abuse of Claude plans and credits without adding friction for legitimate customers.
• Design agentic billing experiences: Claude answering billing questions, resolving common issues, and taking billing actions, with a confirmation step wherever a mistake would cost the customer money.
• Partner with Engineering and Design so every Claude product gives customers the same clear way to buy, upgrade, and manage spend.
• Drive product strategy and roadmap, synthesize competing stakeholder needs, and communicate prioritization clearly to senior leadership.

You may be a good fit if you:

• Have 7+ years of product management experience, including self-serve purchase, subscription, or billing experiences.
• Have shipped self-serve experiences where you owned conversion and retention metrics and ran experiments to move them.
• Have strong product design instincts, and can make a confusing concept like proration, overage, or credits clear on a single screen.
• Have built LLM-powered or agentic product features, and have a point of view on when an agent should act on its own and when it should ask first.
• Are equally credible discussing system design with engineers, abuse patterns with Trust & Safety, and funnels with Growth.
• Are comfortable making tradeoffs between growth, risk, and financial accuracy, and explaining them clearly.
• Are scrappy and resourceful, and do what it takes to get things done.

Strong candidates may have:

• Shipped customer tools for usage-based or hybrid pricing (seats, usage, credits), such as usage dashboards, spend limits, and alerts.
• Worked with Trust & Safety or risk teams to prevent abuse of plans, credits, or free trials.
• Launched a product in new countries, including local pricing, tax, and currency.
• Built self-serve help experiences that measurably reduced billing support contacts.
• Scaled through hypergrowth (10x+ revenue).