Forward Deployed Operator

About the Role

Join a healthcare workflow automation team as a Forward Deployed Operator, owning the delivery and ongoing reliability of customer automation workflows. You will work directly with healthcare operations teams, turning real-world processes into practical automations while sharing customer insights with product and engineering.

What You'll Do

• Lead customer engagements from proof of concept through kickoff and implementation, building and delivering workflows with AI-assisted tools.

• Discover healthcare processes and standard operating procedures, then translate them into clear workflow requirements.

• Manage several implementations at once and monitor production workflows, investigating failures as customer systems change.

• Become the primary relationship owner for customers moving from proof of concept to a full contract.

• Share recurring issues, edge cases, and customer needs with engineering to help guide product improvements.

What We're Looking For

• At least 1 year of experience in a customer-facing, operations, or implementation role.

• Strong attention to detail and the ability to turn ambiguous needs into actionable specifications.

• Comfort learning AI tools and working with no-code or low-code automation platforms, including browser automation workflows.

• Clear communication skills and the ability to build trust with non-technical healthcare stakeholders.

• A flexible, resourceful problem-solving approach; an engineering background is not required.

Compensation & Benefits

Annual salary: $150,000 to $200,000 USD. Visa sponsorship is not available.

Location

On-site in San Francisco, California, United States.