Community Lead

About the Role

This is a hands-on Community Lead role reporting directly to the General Manager at an early-stage ambient AI consumer startup. You'll own the community end-to-end, building the full funnel from new user to evangelist and creating a real feedback loop into the product roadmap. There's no pre-built playbook, and your work will have direct influence on the direction of the product.

What You'll Do

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.

• Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.

• Mobilize the community at critical moments including product launches, user research initiatives, and marketing pushes.

• Gather rich feedback from community conversations and translate it into actionable product signal for the team.

• Coordinate in-person events and experiences that deepen community bonds.

• Work across time zones with R&D, hardware, and supply-chain teams to ensure community insights flow into the roadmap.

• Make independent calls and define scope as the role evolves in an ambiguous, early-stage environment.

What We're Looking For

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.

• Proven ability to design and test mechanics that turn power users into advocates, not just hope it happens organically.

• Experience mobilizing communities for specific campaigns and coordinating across Growth, Marketing, and Product teams.

• Track record converting community feedback into actionable product insights with demonstrated impact on retention or engagement metrics.

• Hands-on experience managing community platforms including moderation, engagement strategy, and feedback collection.

• Comfortable making independent calls and resolving discourse in an undefined, fast-moving environment.

• Experience working across distributed or cross-timezone teams, particularly bridging community and product development.

• Track record coordinating in-person community events or activations.

• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.

Compensation & Benefits

Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role.

Location

Hybrid, with 3 days per week in office in the San Francisco Bay Area, California.