Geospatial Manager

About Civ Robotics

About the Role

What You’ll Do

• Own day-to-day customer support. Help customers resolve questions and issues related to system setup, positioning, software workflows, and equipment use. Keep customers informed and follow issues through to resolution.
• Deliver customer training and onboarding. Train operators and customer teams remotely and at job sites, explaining how to set up, operate, and troubleshoot our systems in their daily work.
• Apply geospatial knowledge in the field. Help customers understand how our technology fits into their surveying, positioning, and construction-layout workflows, and identify setup or operational issues that affect successful use.
• Coordinate advanced support and equipment replacements. Gather clear information about issues, document troubleshooting steps, and escalate mechanical or advanced technical problems to Engineering and Level 2 support. Arrange swaps or replacements when appropriate.
• Run the local support operation. Maintain organized equipment and inventory records, track available and returned units, and coordinate shipping, receiving, and customer deployment needs.
• Maintain equipment readiness and quality. Perform standard setup, functionality, and readiness checks using established procedures before equipment is shipped or provided to customers.
• Improve support processes and documentation. Maintain support records, develop practical troubleshooting guides and training materials, and help establish consistent operating procedures for the Houston location.
• Partner across the business. Work with Sales, Customer Success, Operations, and Engineering to support customer handoffs, equip customer-facing teammates to handle routine field tasks, and share feedback that improves our products and service.

What We’re Looking For

• Relevant experience with geospatial technology, surveying, GNSS/GPS positioning, construction layout, machine control, or closely related technical products.
• Experience providing customer-facing technical support, product training, applications support, or equipment onboarding.
• The ability to troubleshoot systematically, distinguish setup or user-workflow issues from problems requiring advanced support, and communicate clear findings to the right team.
• Strong communication skills and the ability to explain technical concepts to customers with different levels of experience.
• Excellent organization and follow-through, with the ability to manage support requests, equipment readiness, inventory, and daily operational priorities.
• A practical, service-oriented approach: comfortable working independently, supporting customers under pressure, and taking ownership without needing a rigid process for every situation.
• Willingness to work on-site in Houston and travel to customer locations for training and support, with a valid driver’s license.

What You’ll Get

• A high-impact role in a fast-growing robotics startup.
• Opportunity to shape customer experience and influence product roadmap through field feedback.
• Competitive salary + performance-based incentives.
• Equity / stock options.
• Health, dental, and vision benefits.