Senior Instructional Designer (Product Education)

As a Senior Instructional Designer at Torq, you will play a critical role in driving product education with a primary focus on customer-facing, channel partner and internal product education. You will independently own the design and delivery of high-impact learning experiences – including video courses, hands-on labs, and certification programs – that empower customers, partners and Torq employees to master the Torq platform and unlock its full value. You will also support internal teams in deepening their product expertise, ensuring they are fully equipped to position and operationalize Torq with confidence. At its core, this role is about creating learning that directly drives product adoption and measurable business outcomes. This role calls for a self-driven innovator who brings technical depth, high standards, and a passion for building world-class product education from the ground up.

What You’ll Be Doing?

• Develop and deliver Torp’s product education programs – including video courses, hands-on labs, and certification programs – for three key audiences: customers, channel partners, and internal teams (Marketing, Field, Product, and R&D).
• Own the end-to-end production of instructional videos, hands-on labs, structured courses, and certification paths that support the business by driving product adoption – empowering customers, channel partners, and internal teams to independently master and champion the Torq platform.
• Work closely with multiple subject matter experts (SMEs) across departments to gather knowledge, validate accuracy, and transform inputs into effective learning content - often under tight timelines.
• Translate complex, highly technical product concepts into clear, engaging learning materials tailored to diverse audiences – from internal teams to end customers.
• Continuously update internal and external training assets to reflect new product releases, roadmap changes, and evolving customer needs.
• Measure the business impact of learning – track knowledge adoption and product usage, collect feedback, and continuously iterate content to ensure training directly supports Torq’s growth and product adoption goals.
  
  

What Should You Bring to The Table?

• Exceptional ability to independently break down and teach highly complex, technical product concepts – turning deep platform knowledge into compelling learning experiences that drive real product adoption and business impact.
• 5-7 years of experience in instructional design, product education, or technical training (preferably in a SaaS/tech company).
• A true self-learner and innovator – high technical orientation, comfortable diving independently into advanced platforms, architectures, and integrations, and always exploring new ways to push the boundaries of product education.
• Excellent communication skills in English.
• Experience in cybersecurity - significant advantage.
• Proficiency with eLearning and enablement tools (Articulate, Camtasia, LMS, Jira, Notion, etc.).
• Highly independent and self-directed – strong project ownership, sharp attention to detail, and a proven ability to deliver professional, high-quality training in a fast-paced, high-growth environment.
  
  

As an equal-opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are waiting for you!