Staff Product Designer

Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to shape the end-to-end experience across the Agent Studio platform - from Landing, Building, Supervising and the Multi Channel Experience.

This critical role drives the design vision for foundational tooling, human supervisor interfaces, and the market-leading user experience across all surfaces from Voice to Webchat, WhatsApp, Email, and SMS. You will be responsible for ensuring the highest level of design craftsmanship, driving a unified, world-class experience, and maximizing the impact of design across the entire organization.

Key Responsibilities

• Lead Design Initiatives: Define and deliver product design across multiple initiatives, ensuring alignment with user needs and business goals.
• Advocate for Design Systems: Support and promote the company wide design system and ensure its use. Champion brand, copy and design standards.
• Shape Strategy: Partner with Product and Engineering to define product strategy. Shape product and business opportunities.
• User Advocacy: Develop and promote a deep understanding of users and their needs company wide.
• Elevate the Craft: Ensure the highest level of design craftsmanship and impact. Foster collaborative culture and develop and improve design processes across the organization.

Qualities we look for 

• Passion for Design: A deep passion for Product Design and UX Design craft; committed to creating meaningful, impactful user experiences.
• Extensive Experience: A minimum of 5-7 years as a Product Designer in a fast-paced environment, with at least 2 years leading holistic design as a Staff Product Designer (or equivalent title).
• Multi-Disciplinary Expertise: Strong skills in UI, UX, and visual design, with a proven track record of crafting functional yet delightful customer experiences. Comfortable working through complex flows, creating engaging interfaces, and storytelling through visuals and prototypes.
• AI: Curiosity about AI and emerging technologies; Championing AI Native Workflows: Proven ability to leverage AI for design acceleration and a track record of introducing AI-native workflows and tooling to elevate the design team's efficiency and craft.
• Data-Informed Design: Your design work is deeply rooted in ideation, experimentation and evidence, ensuring that recommendations are always backed by data.
• Comfortable with Ambiguity: Able to work at speed while maintaining high-quality and thoughtful solutions; driving clarity from complexity and ambiguity.
• Balances User and Business Needs: Equally focused on user experience and business objectives, ensuring that design solutions meet both criteria effectively.
• Strong Communicator and Facilitator: An outstanding communicator who can bring people together, build strong relationships, and gain alignment across teams. Inspires through design and narrative.
• Mentorship Experience: Experienced in mentoring Product Designers, providing guidance that enables them to learn, grow, and progress in their careers.
• Cross-Functional Collaboration: Builds strong relationships with cross-functional partners, developing best practices for engagement and collaboration across the organisation.
• Industry Knowledge: Strong knowledge of Conversational AI and Enterprise Platforms, with the ability to apply this expertise to deliver impactful design solutions.

Embedded Team Experience: Experienced in being deeply embedded within a development team, working with a light touch from the Product Manager to deliver high-quality outcomes.

Benefits

💰 Participation in the company’s employee share options plan

🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays

🏡 Flexible working from home policy

🌎 Work from outside of the UK for up to 6 months each year

🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge

🧡 Enhanced parental leave

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment