Support Engineer, London

Your impact 

As a key member of the Support team, this role will directly influence the efficiency and effectiveness of our support operations, ultimately contributing to a positive user experience and the overall productivity of the company. This position offers the opportunity to shape our support strategy, drive innovation through automation, and play a vital role in scaling our teams to support future growth.

What you will do 

• Provide technical support, troubleshooting complex issues, and implementing solutions.
• Develop and maintain automation tools to improve efficiency and reduce manual effort.
• Manage and integrate 3rd party tools and APIs to enhance system functionality.
• Collaborate with other teams to resolve technical issues and improve processes.
• Document technical solutions and create knowledge base articles.
• Assist with the technical onboarding of new employees, ensuring they have the necessary tools and access.
• Work with vendors and partners to deliver shared technology and communication services.
• Develop and maintain workflows and processes for internal support and vendor engagements.

Skills and qualifications 

Essential:

• Strong troubleshooting and problem-solving skills.
• Google access provisioning and permission lifecycle.
• Excellent communication skills (written and verbal).
• Experience supporting a wide range of hardware and software (macOS, Linux essential).
• Experience with scripting and automation tools (Bash, Python etc.)
• Background partnering with the onboarding team to set up IT equipment and knowledge off how to off-board employees. 
• Experience managing and integrating 3rd party tools and APIs.
• Experience with ticketing systems
• Ability to work independently and as part of a team.
• Strong customer service orientation.
• Ability to prioritize and manage multiple tasks.
• A desire to learn and grow in the role.

Nice to have:

• Knowledge of security best practices.
• Experience with developer experience tools.
• Excellent documentation skills, with a focus on accuracy and clarity.