AV Mission Control Dispatcher

About the Role:

The Mission Control team is responsible for maintaining the highest safety standards across our fleet, coordinating autonomous vehicle missions, and providing real-time technical troubleshooting. As a Mission Control Specialist, you will serve as the critical point of contact for fleet operations, ensuring all technical and safety protocols are executed with precision to support our mission-critical goals.

Shift & Schedule:

• 4 days on, 3 days off (10 hour shifts) 
• Weekend coverage 

This position is located in Pittsburgh and New Stanton, PA 100% in office.

Responsibilities:

• Monitor real-time fleet safety alerts and environmental conditions to execute immediate incident response protocols with precision.
• Coordinate the dispatch of partner shipments and internal autonomous vehicle testing missions to ensure seamless operational flow.
• Troubleshoot mission-critical technical issues remotely, serving as the primary escalation point for complex fleet challenges.
• Communicate daily with cross-functional teams, including Product Development, Service Operations, and Product to resolve issues and support product improvements. 
• Maintain comprehensive operational records and documentation to ensure strict compliance with safety and reporting requirements.
• Utilize advanced software and diagnostic tools to monitor, optimize, and resolve unexpected technical hurdles.
• Represent the company professionally while managing relationships with third-party partners and providing exceptional customer service.

Qualifications: 

• Undergraduate 4 year education and/or industry experience 
• Analytical mindset and problem-solving capabilities.
• Exceptional attention to detail.
• Excellent written and verbal communication.
• Ability to remain calm and make sound decisions in high pressure situations.
• Flexibility to work varying shifts, including evenings and weekends, as required.
• Valid US Driver’s License.