Support Specialist

• Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.
• Communicate clearly, empathetically, and professionally.
• Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.
• Identify issues outside the tier’s scope and escalate with clear context and documentation.
• Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.
• Stay current on relevant process and product updates through the provided resources.

Ideally You'd Have:

• Prior experience in high-volume customer support, platform support, or similar.
• Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.
• Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.
• Familiarity with customer service SaaS tools, Slack, and Google Workspace.

Working Model & Tools:

• This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.
• Company equipment will be provided during the engagement.
• Collaborates asynchronously with internal teams as needed.