Solutions Architect, APAC

Who we are

Video is 90% of the world's data. Most of it is invisible to machines.
TwelveLabs builds the intelligence layer to change that. Our multimodal AI models understand video the way humans do — across sight, sound, and motion — and power production-scale AI workloads across media, entertainment, sports, security, and government.
We have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang.
We are a global company, headquartered in San Francisco with offices in Seoul, New York, and London, and employees around the world. We believe the differences in our cultural, educational, and life experiences make our products stronger. Building technology that understands the world in all its complexity requires people who see it from every angle. We are looking for individuals who are driven by hard problems and want their work to matter. Come build it with us!

About the team

The Field Engineering team is responsible for ensuring the safe and effective deployment of TwelveLabs' video understanding APIs for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring they maximize value from our multimodal foundation models and products.

The Solutions team, part of Field Engineering, is focused on enabling high-impact and strategic customers. They collaborate closely to resolve technical challenges, provide deep expertise, and co-build innovative video AI applications that highlight the transformative advantages of our platform.

About the role

Twelve Labs is at the forefront of video AI technology, transforming how businesses understand and utilize their video data by leveraging our multimodal video foundation models. As a Senior Solutions Architect, you will play a crucial role in bridging the gap between our cutting-edge technology and its application in real-world use cases for our APAC clients. Your technical expertise, customer-centric approach, and ability to design tailored solutions will be pivotal in helping our clients unlock the full potential of our AI models.

In this role, you will

• Partner with enterprise customers to understand business goals and technical requirements, translating them into scalable video AI architectures.

• Own technical relationships from discovery through production deployment, ensuring successful integrations and adoption.

• Design and deliver impactful POCs and reference architectures demonstrating the value of multimodal foundation models.

• Provide architectural guidance on API integrations across cloud-native and enterprise environments.

• Serve as the primary technical point of contact for architecture, performance, and security discussions.

• Collaborate with Sales, Product, and Engineering to relay customer feedback and influence roadmap priorities.

• Deliver technical demos, workshops, and enablement sessions across the APAC region.

You may be a good fit if you have

• 7+ years of experience in a technical customer-facing role such as Solutions Architect or Solutions Engineer.

• Strong experience designing and deploying enterprise solutions in cloud environments (AWS, Azure, or GCP).

• Hands-on experience with Python, REST APIs, and modern application architectures.

• Experience working with LLMs, multimodal AI systems, embeddings, or video-centric workloads; familiarity with video workflows, media asset management (MAM), or content pipelines is a strong plus.

• A track record of leading customer implementations from kickoff through production launch, building trusted technical relationships with both engineering teams and executive stakeholders.

• Strong communication skills with the ability to translate complex technical concepts into business value.

• Ability to thrive in fast-paced, high-growth environments and manage multiple strategic engagements simultaneously.

• Willingness to travel across the APAC region to meet with clients, attend industry events, and deliver technical workshops.

Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a passionate technologist, a creative problem solver, and a team player who enjoys working at the cutting edge of AI, we would love to hear from you.

Benefits and Perks

• Growth & Tools

  • 글로벌 B2B 고객과 함께 성장하는 Global Team

  • 자율성과 협업을 모두 갖춘 하이브리드 근무

  • 최신 맥북 및 70만 원 상당 재택근무 장비 지원, 3년 주기로 최신 장비 교체

  • Tokens never sleep - Tech 직군 LLM 토큰 무제한 지원

  • 강의, 컨퍼런스, 멤버십 등에 사용 가능한 연 140만원 상당 자기개발비 지원

  • 영어 교육 프로그램 및 글로벌 버디 프로그램 운영

  • 야간 및 주말 출퇴근 택시비 지원

• Meal & Snack

  • 식비·교통비 등 자유롭게 사용할 수 있는 연 720만원 상당 법인카드 제공

  • 사무실 내 스낵바 운영 (간식, 커피, 제철 과일 등)

  • 사무실 근무 시, 오후 7시 이후 저녁 식대 제공

• Wellness & Family

  • 연 1회 본인 및 가족 1인의 건강검진 제공

  • 단체보험 가입 (상해보험/치아보험/가족 상해보험 중 택 1)

  • 독감 예방접종비 지원

  • 연말 2주간 유급 Holiday Break 운영