Flemish & Dutch (Belgium / nl-BE + nl-NL) Language Specialist (UK based Contract role)

PolyAI has no obligation to guarantee a minimum number of working hours, however it will be a maximum of 16 hours spread across 3 days. The contract is expected to last 3 - 5 months and you must be able to start immediately. 

Your responsibilities will involve:

• Improving the language understanding module by providing high-quality sentence training examples
• Updating system prompts based on client requests
• Managing and uploading voice recordings
• Testing conversational systems extensively before go-live
• Reviewing customer calls and flagging problematic conversations to the team
• Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment

Minimum Requirements

• You are a native/fluent speaker of both Flemish (Belgian Dutch, nl-BE) and standard Dutch (nl-NL). Fluency in both is required, not just one
• You have a professional working proficiency in English (we have an international team, but English is our shared language)
• You are a great communicator and enjoy working in a diverse team
• You are meticulous and have an eye for detail
• You have a can-do attitude and have a high standard for your own work
• You are passionate about great user experiences and want to deliver the best UX to the customers
• You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements

• Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
• Experience in natural language technologies and a rough understanding of how they work
• Experience in translation and/or linguistics
• Experience in data science and related areas
• Experience in tech industries and understanding of how the software works
• Experience in working with startups before
• Experience in jobs that involve language skills, such as linguistics, translation, script writing, etc
• Familiarity with healthcare or appointment-booking contexts is a plus