Field Service Engineer II, UAE

We are looking for a highly motivated Field Service Engineer II, currently located in Abu Dhabi, United Arab Emirates to join our team! 

How You’ll Contribute 

• Provide on-site services to one primary account and other customer sites as needed. On-site services include the repair and installation of company instrumentation, the operation of instruments when needed and the management of lab inventories
• Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other job duties as assigned

 Qualifications, Skills, Knowledge & Abilities 

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Talented at building prototypes from preliminary drawings and schematics
• Ability to work independently and in a group; good people skills
• Meticulous, detail oriented and excellent organizational skills
• Excellent verbal and written English communication skills are required
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Must be eligible and willing to travel in  UAE and internationally, including to the USA for training and meetings in head office. Holding a valid driver license is required. Estimated travel up to 20% of the time

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