Delivery Lead (Intelligence Community), Public Sector

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring a delivery lead to spearhead contract execution for a critical national security customer. As leader within our Public Sector Delivery team, you will own the account plan, manage day-to-day execution for a flagship customer, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid customer success, people influencer, and technical program manager. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user
• Work alongside national security & intelligence community  customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Must haves:

• An active TS/SCI clearance with full-scope polygraph (FSP)
• 10+ years of work experience succeeding in stakeholder management or customer-facing role
• Familiarity with the U.S. intelligence community and national security apparatus as a user base
• A basic understanding of the ML operations process including processes underpinning GenAI data labeling, training, and test & evaluation
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• High cross-functional influence and EQ
• Willingness to be onsite with a customer in vicinity of Columbia, MD 3+ days per week and able to travel at least 25% of the time (as needed)

We have a diverse team with a variety of skill sets, many have:

• Professional experience, often in a customer-facing technical program management role in industry or government.
• Prior experience managing technical customers
• A technical degree in computer science, engineering, or related field
• Prior experience owning the technical implementation of solutions to the government
• Proficiency in Python, SQL or other programming languages