Customer Onboarding Manager

What You'll Do: 

• Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
• Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
• Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
• Success Metrics: Track and report on key implementation metrics and customer success indicators
• Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated

What We're Looking For:

• Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
• Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
• Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
• Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
• Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes

Preferred Qualifications:

• Experience in legal tech, AI, or data-driven enterprise products
• Passion for customer success and building long-term partnerships
• Excellence in project management and organizational skills
• Ability to work in a dynamic, fast-paced environment
• Strong dedication to customer satisfaction and success