Senior Manager, Revenue Accounting, Order Management & Billing

About the Role

We're seeking an experienced Order Management & Billing professional to join our Revenue Accounting Team. In this pivotal role, you'll spearhead the development and scaling of our order management processes while solving complex, cross-functional challenges. You'll collaborate across the organization to drive critical financial infrastructure improvements. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Responsibilities

Core Operations & Financial Management

• Drive aspects of order management and billing operations, ensuring accuracy, completeness, and timeliness
• Independently resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures
• Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing expert guidance on billing and order management implications
• Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics
• Develop and track operational metrics to support strategic decision-making
• Support global business operations and international customer requirements

Strategic Partnerships & Collaboration

• Collaborate closely with other pillars of the Revenue Accounting and Operations Team, including Revenue Accounting, Technical Revenue Accounting, and AR & Collections
• Cultivate strategic partnerships with cross-functional teams across the Quote-to-Cash ecosystem, including GTM, Legal, Tax, Billing Engineering, and Finance Systems

Process & System Optimization

• Identify and implement process improvements to enhance efficiency, scalability, and overall customer experience
• Partner with vendors to optimize billing systems, evaluate new features, and implement innovative solutions
• Independently own the end-to-end RFP process and implementation of new systems in the order management domain, from initial requirements gathering through selection, deployment, and integration

Compliance, Controls & Documentation

• Establish and maintain robust controls and segregation of duties within order management and billing operations
• Support audit requirements by preparing documentation and addressing inquiries
• Develop and maintain documentation for team processes and procedures

You may be a good fit if you have

• Bachelor's degree in Accounting, Finance, or related field
• 7+ years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies, including 5+ years in a reviewer role
• Working knowledge of ASC 606 revenue recognition principles
• Expert understanding of Quote-to-Cash processes for SaaS, covering both subscription and consumption-based business models across B2B and B2C products
• Extensive experience with contracting systems, billing platforms, payment processors, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
• Proven track record leading large-scale strategic initiatives end-to-end
• Outstanding communication and interpersonal skills
• Demonstrated ability to build relationships with diverse stakeholders and influence without direct authority

Strong candidates may also have

• Exceptional organizational skills with meticulous attention to detail
• Proactive problem-solver who can identify opportunities for process optimization
• Adaptability to thrive in fast-paced, ambiguous environments
• Data-driven approach to business process development; SQL and database experience a plus
• Experience with third-party marketplace integrations (AWS, GCP, Azure) 
• Proven ability to provide guidance, mentorship, and project leadership to team members and contractors