Data Center Hardware Operations Lead

About the role

As the Hardware Operations Lead within the Data Center Infrastructure organization, you will define and manage end-to-end operations across Anthropic’s growing fleet of data center hardware. You will be accountable for all regional data center physical operations including material movement, physical deployment, bring-up, maintenance, and incident response for complex network and high performance compute platforms. As a subject matter expert in data center infrastructure and operations, you will develop scalable processes for execution, help manage data center partners & vendors, lead deployment schedules and maintain close coordination with related disciplines such as design, engineering, and capacity planning. If you are experienced in operations, are passionate about HPC data centers, & enjoy working in complex, fast-paced environments, we welcome you to apply.

Responsibilities:

• Define the Hardware Operations strategy including SLAs, incident management, reporting methods, and approaches for reporting.

• Oversee third-party delivery and bring-up of network and compute systems from material delivery through QA testing, handover to production, and ongoing operations and maintenance.

• Drive development of tools and processes in support of operations workflows, traceability, and vendor coordination.

• Develop innovative approaches to improve time to market & equipment availability for data center hardware.

• Enable scale-out of operations through industry best practices optimization of bill of materials, logistics, and physical processes.

• Manage partner relationships and maintain alignment with Anthropic goals.

You may be a good fit if you:

• Have 7+ years of experience in data center operations as a manager, engineer, technical lead or related role.

• Can demonstrate a proven track record overseeing a portfolio of mission critical systems.

• Are a subject matter expert in operational processes including deployment, maintenance, material movement, and warehousing.

• Can demonstrate subject matter expertise common data analytics/dashboarding tools such as PowerBI, Atlassian Analytics, Tableau, or similar.

• Are experienced in third-party partner relationship management.

• Bachelor's degree in relevant domain or equivalent practical experience.

It's a bonus if you have:

• 10+ years of experience managing operations and logistics for large scale data centers.

• An understanding the unique requirements of AI/ML workloads, including power, cooling, and network connectivity

• Experience in supply chain management including bill of material definition, sourcing, procurement, and vendor onboarding/management.

• Experience managing third-party datacenters such as colo operators and/or contract operations staffing vendors.

• Experience in data center facility infrastructure such as mechanical, electrical, and plumbing systems.