Senior Content Marketing Manager, Storytelling

ABOUT RETELL AI

Retell AI is using first principles to reimagine the call center with cutting-edge voice AI.

Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled rapidly to tens of millions in ARR with a small, high-velocity team.

Our vision is to build a modern customer experience platform where AI agents operate as frontline workers, QA systems, and operational managers continuously executing, monitoring, and improving customer interactions.

We’re looking for builders who want to work on the hardest problems in applied AI, move fast, and have outsized ownership in shaping the company.

Let’s build the future together.

• We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x

• #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025

• We're also one of the top ranking startups on: https://leanaileaderboard.com/

• Enterprise tech 30: https://www.wing.vc/et30/overview

ABOUT THE ROLE

Retell AI is the voice AI platform for enterprise contact centers. We work with customers like CVS/Aetna, American Airlines, Lenovo, and Grab, and we have more customer stories than we can tell.

We are hiring a Senior Content Marketing Manager to own how those stories get told. You will interview customers like a reporter, find the angle a marketer would miss, and produce case studies and strategic blogs that people actually read and sales actually sends.

This is a high-ownership craft role. You report to the CMO and work closely with the founding team.

KEY RESPONSIBILITIES

• Own customer storytelling end-to-end

  • Source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution

  • Produce written and video case studies with enterprise customers, managing production partners for the big shoots

• Write strategic blogs

  • Own the flagship blog: industry POVs, benchmark narratives, category arguments

  • Translate technical product launches into stories for contact center leaders and enterprise buyers

• Own the written layer of product launches

  • Partner with product marketing on launch narratives and announcements

• Run content programs

  • Own the customer announcement cadence, company newsletter, and company social content around launches and industry moments

YOU MIGHT THRIVE IF

• You have 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience

• You trained as a journalist, or write like one: fresh angles, strong ledes, zero corporate speak

• You have owned customer stories end-to-end, not just polished someone else's interview notes

• You can talk to an engineer about latency and a VP of CX about containment rates in the same afternoon

• You ship weekly without anyone checking in

WHAT WE'RE LOOKING FOR

Must have:

• 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience

• A portfolio of published work with range: customer stories, essays, launch content

• Proven end-to-end ownership of case studies or customer stories

• Comfortable with technical products

• Reporter instincts and editorial craft

Nice to have:

• Newsroom or tech media background

• Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself

• Experience with support, CX, or post-sales audiences

• Startup experience, Series A through C

HOW WE EVALUATE

We care less about checkboxes and more about:

• Whether your writing earns attention or fills a calendar

• Whether customers would say yes to a second interview with you

• Whether sales would actually send what you write

• Whether you find the story everyone else missed

INTERVIEW PROCESS

• Stage 1: Recruiter intro call + portfolio review (15 min)

• Stage 2: Phone round with hiring manager (30 min)

• Stage 3: Phone round with CMO (30 min)

• Stage 4: Final onsite with the team (2 hours)