Customer Program Manager, Executive Briefings

About the Role

Anthropic's Executive Briefing program brings senior leaders from our most strategic customers together with our spokespeople, product leaders, and researchers. As a Program Manager, Executive Briefings, you will run the program at one of our briefing centers and help build the global operating model that ensures an exceptional and consistent experience across the globe.

You will be the main program lead for your location and own briefings end to end: qualification and intake, agenda design, speaker selection, and day-of execution. You will set the objectives and design for each agenda and develop it jointly with Sales. You will also be the local account teams' go-to partner on how to use a briefing to move their most important opportunities forward.

You will manage the global workstream and set the standard every center follows, so customers get the same quality of briefing wherever they meet us. This is a highly cross-functional role. You will work with regional GTM leadership and the Office of the CCO on account selection and program strategy, with Product Marketing on content, with Solutions on technical deep-dives and demos, with Anthropic's executive bench on sponsorship and participation, and with Workplace, Security, and Revenue Operations on the experience and systems behind every briefing. You will be comfortable running every part of a briefing yourself and maintaining tight alignment with internal stakeholders.

Key responsibilities

• Own the Executive Briefing program at your location: the local calendar, capacity planning, the request and intake process from Sales, and operating SLAs, applied against global criteria and regional allocation
• Work with regional GTM leadership to decide which strategic accounts receive a briefing each quarter, hold the qualification bar, and proactively surface accounts that should be engaged
• Lead discovery with account teams before each briefing to understand the customer's objectives, business context, and stage of evaluation, and turn that into a tailored agenda
• Own agenda design and co-own agenda development with Sales for every briefing, including the narrative arc, discussion topics, speakers, and demos
• Build and manage the speaker bench for your location: identify, source, and match speakers to briefings, run prep, and manage capacity so no one is over-asked
• Own day-of orchestration and the customer experience standard at your center, in partnership with Workplace on logistics
• Contribute to the playbooks, tooling, and best practices that let the program scale consistently across centers while allowing for regional nuance
• Share intake and triage on a rotation across time zones so every request gets a decision within the defined SLA
• Maintain one source of truth for criteria, lead times, and process so account teams get one answer
• Own measurement and reporting for your center and contribute to global reporting on briefing volume, capacity and allocation, strategic-account coverage, and program-influenced pipeline and expansion
• Onboard and coach briefing team members and contractors across locations

Minimum qualifications

• Experience running executive briefings, customer events, or a comparable program for senior external audiences
• Program management skills, including intake and prioritization, capacity planning, and managing multiple concurrent programs against SLAs
• Experience designing agendas and facilitating discussions with C-level or other senior customer audiences
• Experience building processes, playbooks, or tooling that help a program operate consistently
• Ability to track, report on, and communicate program metrics such as volume, coverage, and pipeline influence
• Strong written and verbal communication skills, with the ability to partner credibly with field leadership, executives, and internal subject matter experts
• Work on site at your briefing center when briefings take place

Preferred qualifications

• 6+ years of experience building or scaling an executive briefing program, or a similar customer-facing program, at an enterprise technology company
• Experience in a high-volume briefing environment
• Experience with CRM and reporting tools such as Salesforce, and with connecting program activity to pipeline and expansion outcomes
• Experience identifying and surfacing speakers for the speaker bench and managing speaker capacity across product, research, and executive teams
• Experience working across time zones or across multiple sites to set one global standard
• Experience onboarding or coaching new team members or contractors
• Familiarity with AI products and how enterprises evaluate and adopt them
• Interest in Anthropic's mission to build AI that is safe and beneficial