IT Operations & Onboarding Coordinator

About the Role

In this role, As a Vendor Onboarding & SAW Administrator, you will oversee the end-to-end onboarding and administrative support of external vendors, ensuring they have the equipment, system access, and compliance approvals required to perform their work. You will manage the lifecycle of Secure Admin Workstations (SAWs) and related security devices, coordinate account provisioning and equipment logistics, and track onboarding requirements from initial intake through completion. Working closely with vendors, managers, engineering teams, procurement, and support organizations across multiple time zones, you will maintain accurate records, resolve administrative and basic technical issues, manage outstanding requests, and proactively address compliance gaps. Your work will help streamline onboarding operations, maintain security and compliance standards, and allow technical teams to focus on their core responsibilities.

What You'll Do

  Manage end-to-end vendor onboarding, from initial intake and documentation through account provisioning, equipment delivery, and handoff to the appropriate technical team.

• Administer Secure Admin Workstations (SAWs), including request coordination, setup, shipment tracking, returns, replacements, and ongoing lifecycle management.

• Coordinate the ordering, provisioning, shipping, and return of smartcards, card readers, security keys, and other required access devices.

• Submit, monitor, and follow up on external workforce records, background screenings, required training, purchase orders, organizational identifiers, and system access requests.

• Monitor and maintain vendor compliance records, including GOVID and SSPA status, and follow up on outstanding requirements and overdue attestations.

• Provide basic technical support for SAW onboarding, computer setup, and access-related issues, escalating complex problems to the appropriate support teams.

• Manage onboarding and SAW work queues by maintaining accurate status updates, reviewing aging requests, addressing backlogs, tracking dependencies, and escalating delays.

• Coordinate account reinstatements, onboarding holds, expired screenings, and re-onboarding activities in partnership with relevant HR and support teams.

• Maintain and update onboarding procedures and documentation to reflect process changes, operational requirements, and compliance standards.

• Coordinate with vendors, managers, engineering teams, procurement, mailrooms, and support organizations across U.S., EMEA, and APAC time zones.

• Maintain accurate and confidential records related to vendor onboarding, screening, equipment, account access, and compliance activities.

• Proactively communicate outstanding actions, deadlines, and compliance gaps to vendors and internal stakeholders to support timely res

What You'll Bring

• Bachelor’s degree in Business Administration, Operations, Human Resources, Supply Chain, Information Systems, or a related field; equivalent relevant professional experience may be considered.

• 3+ years of experience in IT administration, vendor onboarding, administrative operations, workforce coordination, procurement support, IT asset logistics, or a related function.

• 3+ years of experience with computer or workstation administration, preferably involving Secure Admin Workstations (SAWs) or similar enterprise-managed devices.

• Experience managing high-volume, multi-step workflows using ticketing systems, work-management platforms, or other tracking tools.

• Demonstrated project coordination and workflow management skills, including prioritization, status tracking, follow-up, escalation, and backlog management.

• Strong organizational, documentation, time-management, and stakeholder communication skills.

• Ability to manage sensitive personnel information, background screening records, account details, and access-related documentation with discretion.

• Strong attention to detail and the ability to manage multiple requests, competing priorities, and time-sensitive onboarding activities.

• Ability to work independently in a remote environment and coordinate effectively with stakeholders across multiple time zones.

• Clear written and verbal communication skills, with the ability to hold stakeholders accountable for outstanding actions and compliance requirements.

Preferred Qualifications

• Experience administering Secure Admin Workstations (SAWs), enterprise-managed computers, or other security-controlled endpoint environments.

• Familiarity with enterprise account provisioning, identity and access management, and secure device setup.

• Experience coordinating secure-device logistics, including smartcards, card readers, hardware security keys, equipment returns, and replacements.

• Knowledge of international shipping, customs documentation, and cross-border equipment logistics.

• Experience supporting compliance-driven onboarding, background screening, security training, recurring attestations, or workforce access reviews.

• Familiarity with vendor compliance tracking, including GOVID, SSPA, or comparable enterprise compliance processes.

• Experience coordinating with procurement, HR, engineering, IT support, mailrooms, external vendors, and other cross-functional stakeholders.

• Experience maintaining standard operating procedures (SOPs), onboarding documentation, process guides, and operational reports.

• Experience providing first-level technical troubleshooting for workstation setup, device configuration, and access-related is

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $30.00 - $33.00 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate's qualifications.

Location and Work Arrangement

This is a remote role.