Stripe Technical Customer Support Lead - (Remote - Part Time)

Summary

We are looking for a technical customer support specialist to come lead our support team at Hercules.

Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.

You will:
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company


We are looking for someone who:
- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe

Nice to haves:
- has coded before (or vibe coded)
- has successfully built AI automations before