Lead Mailroom Associate ( Brooklyn NYC ) - 1109

About The Team

This role sits within Etsy's Workplace Experience team, supporting Etsy's Brooklyn headquarters. Workplace Operations is responsible for day-to-day office operations — including mailroom, deliveries, meeting room setup, and building walkthroughs — for employees and guests across multiple floors. This is a fast-paced, hands-on environment where priorities shift throughout the day and the person in this role will need to work closely with the rest of the Workplace Operations team.

About The Role

We're looking for a Lead Mailroom Associate to take direct ownership of mailroom operations — receiving, sorting, and distributing incoming mail and packages; managing outgoing mail and shipping; and serving as the primary point of contact for mail-related questions across the office.

Responsibilities include:

• Own end-to-end mailroom operations: receive, sort, log, and deliver incoming mail and packages; prepare, weigh, and process outgoing mail with correct postage
• Maintain accurate mail logs and tracking records (date received, sender, recipient) for retrieval and audit purposes, and produce mailroom activity/inventory reports as needed
• Manage courier and postal vendor relationships — securing competitive rates, comparing shipping options, and ensuring timely, reliable delivery
• Review incoming mail for security concerns, and resolve escalated mailroom issues in coordination with other departments
• Maintain mailroom supplies, equipment, and overall organization, keeping the space free of backlog or clutter
• Serve as the point of contact for employee questions about postage, rates, loading dock, and shipping timelines
• Audit postal paperwork and support payroll/accounts payable mail printing and distribution as needed
• Train and guide additional team members to provide coverage as needed
• Occasionally, support the Workplace Operations team with conference and event setup or special projects.

Top 3 Skills

• Hands-on mailroom or shipping/logistics experience in a commercial office or corporate environment
• Strong organizational skills and comfort managing physical inventory, packages, and time-sensitive deliveries
• Clear, professional written and verbal communication for handling employee requests and vendor coordination

Additional Skills

• Experience with mail tracking/scanning systems
• Familiarity with USPS, FedEx, UPS, and courier account management
• Proficiency with Google Suite (Docs, Sheets, Gmail) and Slack
• Ability to lift and move up to 50 lbs and be on your feet for extended periods
• Prior experience working within an e-commerce company is a plus.

Details/Notes

• Reason for role: General support
• Work mode: On-site, 5 days/week (mailroom duties require physical presence)
• Potential for extension or conversion: 6 months with potential for extension
• Interview process: Interview with Operations Manager + Senior Manager, Workplace Services. Follow up interview only if needed to make a final decision.