Head of Customer Success

Who you are:

• Build a world-class customer success team
• Hire, source, interview and close CSMs
• Build, iterate and train your team on our CS playbook
• Lead customer check-ins and build deep relationships with key stakeholders to understand their processes and requirements
• Partner with Sales on new revenue opportunities, leveraging customer success stories to drive growth
• Provide feedback to product teams based on customer experiences and challenges
• Experience leading CS at startups with less than 100 people
• Track record building and managing teams of 7+ people
• Measurable success driving implementation and expansion of complex products for SMBs
• Strong technical aptitude with the ability to understand and troubleshoot complex workflows
• The ability to navigate high ambiguity in a fast-paced work environment
• An unusual work ethic to help build and grow a new startup
• Exceptional written and oral communication skills
• Ability to work in person 4 days a week from a San Francisco office

Bonus

• No-code platform experience
• Background in workflow automation or AI/ML products

Benefits

• Competitive salary and generous equity
• Health coverage
• A lot of autonomy within your area of responsibility
• The fun of working at a no-nonsense startup that just wants to build an amazing product and business