Role Purpose

This role closes that gap with a hire that is meaningfully more than a Salesforce admin: a technical Business Systems Analyst who functions as product owner for the Public Sector Salesforce environment and a builder across Workato and AI tooling for the broader org. The bet is that one stakeholder-facing, AI-fluent operator delivers more leverage than a second pure Salesforce admin.

What You'll Do

• Architect the GTM systems stack for Public Sector — Salesforce, CPQ, contract lifecycle, partner portals, billing — including the integration fabric that connects them to Snowflake, NetSuite, and downstream operational tools.
• Build and ship AI-powered automations and agents that accelerate the Public Sector sales cycle (e.g., RFP response automation, compliance attestation workflows, deal desk acceleration).
• Own integration design across Salesforce, Workato, Fivetran, Snowflake, and emerging AI platforms (MCP servers, internal agents) — including auth model, data flow, and audit posture.
• Partner with Public Sector GTM leadership, deal desk, finance, legal, and compliance to translate ambiguous business requirements into systems that scale.
• Stand up and operate the systems-side controls required for FedRAMP/IL-tier and CMMC-aligned operations — access management, audit logs, data residency, and segregation from commercial environments where required.
• Establish the patterns and reusable components that allow the Public Sector systems stack to extend cleanly to commercial and other regulated verticals.

Required Experience

• U.S. citizenship (non-negotiable — required for public sector customer engagements).
• 5+ years building and operating GTM/business systems at a SaaS or enterprise software company, with deep Salesforce platform experience 
• Proven experience designing and shipping integrations across the GTM stack — iPaaS (Workato, MuleSoft, Boomi, or equivalent), event-driven architectures, REST/GraphQL APIs, and warehouse-native patterns (Snowflake, dbt, reverse ETL).
• Demonstrated experience embedding AI/LLM tooling into business workflows — agents, copilots, retrieval pipelines, MCP servers, or equivalent. Real production deployments, not just experiments. 
• Strong cross-functional collaboration with sales, deal desk, finance, legal, and compliance — comfortable being the systems person in the room with deal team and counsel.

Nice to Have

• Direct experience with Salesforce Government Cloud / Government Cloud Plus.
• CPQ experience (Salesforce CPQ, Conga, or equivalent) and contract lifecycle management (Ironclad, DocuSign CLM).
• Familiarity with the Anthropic / Claude API, MCP protocol, or other agentic frameworks Scale is adopting.
• Prior experience at a federal systems integrator, defense prime, or public-sector-heavy SaaS (Palantir, Anduril, GovCIO, Booz Allen, etc.).
• Active or recently active U.S. security clearance (Secret or above) — not required at hire but advantageous for some customer engagements